1. How to Request Deletion
To request deletion of Chair account, shop, customer, or integration data, email us at privacy@chairapp.co from the email address associated with your Chair account.
Please include your business name, Chair account email, and the type of data you want deleted. Do not include passwords, tokens, OTPs, or other secrets in your request.
We will verify the identity and authority of the requester before deleting business, customer, or integration data. We may refuse or limit a request where we cannot verify authority, where another person has a competing legal interest, or where applicable law requires retention.
2. Shop and Operational Data
Chair supports shop deletion for Operators. When a shop is deleted, Chair deletes dependent operational data such as appointments, client CRM records, checkout records, service catalog, packages, memberships, reports, and team records as described in our Privacy Policy.
Some account-level records may remain where required for security, legal, subscription, audit, or re-onboarding purposes. You can request broader account-level deletion by contacting us.
Appointments created with help from Chair Concierge are ordinary Chair appointments and are included in shop operational data.
3. WhatsApp and Chair Concierge Data
Where Artifact has enabled WhatsApp and Chair Concierge, Chair's AI-powered WhatsApp assistant, for a shop, a verified deletion request may cover Chair-held WhatsApp conversations, messages, integration records, and ordinary WhatsApp-originated appointments.
This does not mean every Operator has connected their own WhatsApp Business Account through Chair, and it does not mean approved message templates are generally live. In the current pilot, WhatsApp is typically a Chair-operated number associated with the shop.
Some copies may also be held by Meta / WhatsApp, Gupshup, Cerebras, or Cloudflare under their own terms. We process deletion for data Chair controls.
Encrypted review artifacts stored with Cloudflare are not immediately removed when a shop is deleted in the database.
Deleting chat data does not cancel a recorded appointment. Cancellation or rescheduling must currently be handled by the salon or through the Chair dashboard.
4. Response Timeline
- We will acknowledge deletion requests within 72 hours.
- We will endeavour to complete valid deletion requests within 30 days, unless a longer period is required by law, security review, or technical constraints.
- We may ask for additional verification before deleting business or account data.
5. Contact
Artifact / Sharwin Rahul Harkal
Email: privacy@chairapp.co
India